Most of this is taken from “What really Works,” HBR, July 2003
Strategy– Whatever your strategy, it will work well if it is sharply defined, clearly communicated, and well understood.
- Build your strategy from the outside in, based off of what your customers say.
Execution– Develop and maintain flawless execution.
- Put decision-making authority close to the front lines so employees can react to changing conditions.
- Strive to eliminate waste.
Culture– Hold high expectations about performance.
- Hold employees accountable:
- Define Expectations
- Measure performance
- Consequences (Rewards/discipline)
- Inspire managers to do their best.
- Empower employees to make decisions.
- Reward achievement with pay based on performance.
- Pay psychological rewards in addition to financial.
- Create a challenging, satisfying work environment.
- Establish and abide by clear company values.
- Ask employees, “Why did you get into healthcare?” Then let this motivate them to come up with creative solutions to complex problems.
Structure– reduce bureaucracy and simplify work.
- Establish systems for the seamless sharing of information.
Innovation– be relentlessly perspective instead of reactive.
- Apply new technologies to enhance operations.
Talent– Winners hold on to talented employees.
- Create and maintain top-of-the –line training and development programs.
- Keep senior management involved in selecting key positions.